History and heritage

The Medical Advisory Service (MAS) was founded by Kathleen McGrath in 1986. Kathleen saw the opportunity to use the expertise of qualified nurses, who were no longer working in the NHS. During this period, MAS has provided independent telephone helpline services for other charities and healthcare providers, as well as research and information services for communications agencies and their pharmaceutical clients.

MAS is covered by professional indemnity provided to our nurses by their membership of the Royal College of Nursing (RCN).

What we do

Calling on our unique resource of qualified nurses, MAS designs independent programmes to match the telephone needs of other individual charities or commercial organisations.

How we do it

Led by Senior Nurse Managers, we agree the appropriate parameters and protocols. We conduct any research and training as required. We respect the confidentiality of the subject matter, the anonymity of our nurses and of all data collected.

Who does it

Currently, we have an individually recruited resource of over 40 qualified, highly experienced nurses, working from home in every case and available to work at any time day or night. These are divided into teams on a project-by-project basis and each team is individually supervised by a Senior Nurse Manager. All are supported and monitored by the MAS head office, including clinical support.

Never a greater need for MAS than now

The volume of medical information and treatments has increased exponentially since MAS was first founded in 1986. In contrast, the easy accessibility of reliable answers to direct questions has actually declined or been devalued by cutbacks.

As always, people prefer one-to-one consultation with people they trust, but their doctors are now so busy and the chemist is always so public. MAS nurses provide the perfect alternative. Confidential expert advice on topical issues and simple explanations of complex problems, delivered in a clear and kindly manner, on the telephone.

That’s why MAS is more relevant today than at any time in the last 25 years.